what I do.
Over the past 15+ years, I’ve helped transform complex, data-intensive systems into clear, trusted, human-centered experiences. These project highlights illustrate how I combine user research, UX strategy, design leadership, cross -functional collaboration, and hands-on design execution to create usable + user -friendly environments.
Healthcare | CareConnect
From friction to fluidity: Driving engagement with technically challenged caregivers
B2B
SaaS
Mobile
Responsive
Creating a caregiver -centric scheduling experience. Through fast, guerrilla-style research and close collaboration with product, design and engineering, we delivered a new scheduling experience that benefitted both the business and users.
Telecommunications | Verizon
Stay safe out there: Empowering 140M+ customers to take charge of their digital security
B2C
Mobile
Creating a destination for security info + tools. Through strategic partnerships, close cross-functional collaboration, and design leadership, we delivered an MVP that exceeded engagement goals, expanded the design system, and unlocked funding for future expansion — all while navigating a slow moving, complex, bureaucratic environment.
Publishing | PenguinRandomHouse
Together by design: Building research -focused consensus for a post-merger ordering experience
B2B
Responsive
Modernizing an academic ordering experience.
By grounding decisions in customer insights, we cut through internal politics, built alignment across divisions, and delivered a modern, user-friendly platform that improved efficiency + accuracy for internal teams, reduced operating costs, and helped to establish user research as a strategic, organization-wide capability.
Spotlight: Financial Services
Translating financial complexity into intuitive, human-centered experiences
B2B
B2C
SaaS
Enterprise
Mobile
Responsive
Building trust in highly regulated environments. I've designed data -rich platforms and consumer experiences for leading financial institutions. From analyst dashboards, to financial modeling tools, I've balanced usability, compliance, and trust in complex environments.